|
Choosing the right service from us is incredibly important for all our clients, and with a large range of different services on offered, all of which can be modified to fit your needs, is always helpful.
At North Star Direct we offer a range of both inbound and outbound call handling services, with customer service that is unparalleled.
Inbound Services
Combining the use of both Bureau and Dedicated services in our inbound call centres, we work closely with all of our clients in order to establish exactly the requirements of a project and then offer them a fully custom plan of action.
Outbound services
Our core aim as a company is to increase your sales, with a number of tried and tested ways for companies to increase sales, so why is telemarketing with North Star the correct choice? One of our main selling points is our dedicated team of highly trained agents who are fully trained to make your B2B and B2C campaigns a success.
Bureau Services
If you are looking to outsource work due to an increased workload, then our inbound bureau service could very well be the right one for you. With an incredibly flexible and high tech service being provided to you, a 24/7 high quality service is assured. Alongside the technology that helps make our bureau services great, our highly trained, professional staff are sure to give you a great service.
Dedicated Services
The service that we offer provides you with a fully integrated, hand designed solution for handling all customer contacts for a single client. These services range from call handling, to live online web chat, allowing all aspects of your customer relationships. The dedicated service we offer provides a fully integrated and bespoke solution able to handle customer contacts for a single client. Our dedicated service ranges across inbound call handling, outbound telemarketing, e-mail response and web chat. All of our clients are given:
Our expert input on their strategy to help improve market exposure and service levels. Appointed experienced account managers to manage the relationship and ensure all those who are integral to delivering the final solution are kept up to date and informed. Regular and informative updates and figures for all campaigns under the account. Full visibility of the project from end-to-end and free access to provide strategic input. Fully trained and experienced staff that are well equipped and fully educated to handle the specific needs of your campaign.
Our Inbound Services Include:
Our Outbound Services Include:
|