|
Employing, and retaining, the very best individuals is a key part of North Star Direct's strategy. The company's reputation for offering outstanding customer service has a direct impact upon both sales and customer retention, as well as both brand perception and trust. In order to deliver a premium service, North Star Direct selects only the very best candidates who are carefully selected and assessed during the recruitment process. After careful selection, an extensive training programme is followed detailing and educating those new recruits on clients, products and services offered by the company.
North Star Direct prides itself in treating clients as people as opposed to just calls and numbers, ensuring that interactions do not become process-driven and scripted. Through investment in training in order to encourage employees to engage in natural and free conversations with customers, North Star Direct has a brilliant success rate of building trust between customers and clients, whilst delivering a top quality service.
The welfare of North Star Direct staff is something of great importance, due to the fact that they are the main line of contact between customers and the company. It is employees who will be representing companies and as a result, it is felt that improving the welfare of staff will reflect positively in terms of motivation and individual performance. The firm is pleased to offer a number of various reward schemes in place in order to listen to any issues which may arise and be able to deal with them effectively. The firm is also pleased to be committed to furthering the education and training of all employees and as such are able to offer NVQ training to all employees.
|