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North Star Direct was initially founded with the aims and objectives of establishing a call centre which prides itself on high levels of customer service through a bespokem multi-channel approach. The firm is comprised entirely of a highly experiences and dedicated management team which provides a fluid and dynamic leadership structure for the company as well as the ability to adapt to changing business environments where necessary. North Star Direct is pleased to operate from a mid-sized hi-tech call centre facility which offers the flexibility needed to provide services to both blue chip companies as well as small and medium sized firms on an equal footing.
North Star Direct's mission is:
“to deliver outstanding customer service on behalf of our clients by providing bespoke and custom fit solutions for their specific needs and, by employing the best technology and staff in order to increase sales and customer retention and drive down costs. We seek to provide an outsourced solution to your in-house needs“
The quality of service offered is a key part of the firms strategy and highly motivated and educated employees are a key to success. The business' experience in the call centre sector, alongside the ways in which training, development and motivation are handles ensures that results are maximised and costs and minimised.
North Star Direct is pleased to offer a wide range of solutions ranging from inbound customer call handling for the likes of customer servicve departments through to fully bespoke and individualised telemarketing campaigns. The firm has built a strong reputation in maintaining unbreakable standards due to the fact that North Star Direct takes great care and pride in both itself and its clients, bringing your customer closer to you and strive to deliver a proactive service in all aspects.
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